Shipping & Returns.

Complimentary standard shipping is included on every Celaure order. Express and concierge options are available at checkout. Orders placed before 14:00 CET ship the same business day; orders placed after will ship the following business day.

We currently deliver to twelve countries across Europe, North America and select Asia-Pacific regions. Available destinations appear automatically at checkout.

Cash on delivery is available nationwide. Select the option at checkout — payment is made directly to the courier in cash on arrival.

A tracking link is sent by email as soon as your order leaves our atelier. You can also follow your order from your account at any time. For any delay or delivery concern, write to care@celaure.com.

Unopened objects may be returned within 30 days of delivery for a full refund to the original payment method. Opened objects may be returned within 14 days if the product does not perform as described.

To initiate a return, write to care@celaure.com with your order number. We will arrange a complimentary collection within two business days and refund the original payment within five business days of receipt.

If your order arrives damaged or incorrect, please write to care@celaure.com within 48 hours of delivery with a photograph. A replacement object will be dispatched at no charge.

Refunds are issued to the original payment method within five business days of our receipt of the returned object. Shipping fees are non-refundable except where the return is due to a fault or error on our part.